Terms of Service

These terms apply to your use of Férias CLT ("the app"), a Freshworks Marketplace app published by Red Lotus Tecnologia da Informação Ltda. (CNPJ 49.623.066/0001-27), R. Padre Adelino, 570, sala 804, Quarta Parada, São Paulo, SP, 03303-000, Brazil ("Red Lotus", "we", "us"). By installing the app you agree to them on behalf of your organisation ("you"). If you do not agree, do not install the app.

1. The service

The app runs inside Freshservice. It derives each employee's vacation periods from the admission date, checks vacation request tickets against the rules of the Brazilian Consolidation of Labour Laws (CLT), posts its verdict as a note on the ticket, posts the vacation notice and receipt on approval, opens expiry tickets for HR, lets HR register requests on behalf of employees and exports days to payroll as a CSV file. It writes to your account only as configured and never deletes tickets or notes.

2. What you need

• An active Freshservice account on a plan with API access, the service catalog and approvals, and permission in it to install apps.
• A Freshservice API key of an agent allowed to view requesters and agents, read the service catalog, and create tickets and notes in the relevant workspace.
• An active subscription to the app, or a trial that has not expired.

Obtaining and keeping those in good standing is your responsibility, as is complying with Freshworks' own terms.

3. Licence

We grant you a non-exclusive, non-transferable licence to use the app for your internal human-resources operations for as long as your subscription is active. You may not resell it, reverse engineer it, or use it to build a competing product.

4. Subscription and billing

The app is sold through the Freshworks Marketplace at the price shown on its listing, per Freshservice account per month, with a free trial of 14 days. Nothing is charged during the trial; the subscription begins when it ends. The listed price covers every employee, agent and ticket in the account: the app has no usage tiers.

Freshworks handles billing, renewals, cancellations and refunds under the Marketplace terms; we never see your payment details. We may change the price. A change is published on the listing before it takes effect and applies from your next billing period after that. You can cancel by uninstalling the app.

5. Your data

Our Privacy Policy describes what the app handles. In short: everything is read from and written to your own Freshservice account through the Freshworks platform, the app's records live in the app's storage inside Freshworks, and nothing is sent to us or to third parties. You are the controller of your employees' personal data and responsible for the legal basis of processing it.

6. What the app does not do

The app is a tool to support your HR team and your managers. It is not legal advice and it does not replace your HR, legal or payroll professionals. It records days only: it does not compute pay, the one-third bonus, the 13th salary or termination settlements, which remain the responsibility of your payroll system and its operators. Collective agreements, court decisions and company policies that differ from the statutory rules are not applied unless the app's settings allow for them. A finding on a ticket is the app's reading of the dates against the statutory rules, not our certification that a vacation grant is lawful or that a period has or has not expired.

7. Your responsibilities

• You provide the API key and keep your account credentials secure.
• You are responsible for the accuracy of the admission dates, the fields and the service item you configure, and for reviewing the app's findings before acting on them.
• The app's HR-group gate runs in the app and is a convenience, not a security boundary. Your Freshservice permissions remain the control of reference.
• You won't use the app to break the law, or try to reverse-engineer, overload or interfere with it.

8. Availability and support

The app depends on Freshservice and on Freshworks' app platform being available; we operate no service of our own for it and promise no specific uptime. A daily job that could not run on a given day catches up on the next. Support is by e-mail at info@redlotus.com.br or through our contact form, in English and Portuguese, on Brazilian business days. We aim to reply within 2 business days and treat "no request is being checked" as urgent.

9. Warranty disclaimer

The app is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, lost data, profits or revenue, nor for labour claims, fines or settlements arising from vacations granted, denied or expired. Our total liability is limited to the amount you paid Freshworks for the app in the 12 months before the claim.

11. Changes and termination

We may update these terms or the app. Material changes are published on the listing and at this address at least 30 days before they take effect; continued use after that date is acceptance. You may stop at any time by uninstalling the app or cancelling the subscription in Freshworks; access ends at the end of the paid period. Uninstalling deletes the app's storage in your account, so export what you need first. Notes and tickets the app already created stay in your account. We may suspend the licence for non-payment reported by Freshworks, for breach of these terms, or with 30 days' notice if we discontinue the app.

12. Governing law

These terms are governed by the laws of Brazil. The courts of the city of São Paulo, SP, have exclusive jurisdiction, except where mandatory consumer law gives you the right to sue in your own courts.

13. Contact

Red Lotus Tecnologia da Informação Ltda, info@redlotus.com.br