Products that came out of real problems at our clients: a point of sale for bars and restaurants, and apps that make Freshdesk do things it doesn't do out of the box. We wrote them, we maintain them, and when something breaks it's us you talk to. Looking for the platforms we implement as a partner? They're on the partners page.
Our Freshdesk app for teams whose tickets happen at a place. The agent pins the exact address inside the ticket, and the dispatcher sees the whole queue on one map, clustered by area and coloured by priority.
Our Freshservice app for retail chains. Stores answer their opening and safety checklists on a phone, on site, with photos and a signature, and the result lands on the ticket. Head office sees every store on one dashboard.
Our app for Freshdesk and Freshservice. Every attachment on the ticket shows up in one list in the sidebar, and PDFs, Office files, images, video and ZIPs open in one click, without downloading anything.
Our app for Freshdesk and Freshservice. The whole life of a ticket in the sidebar: first response and resolution against the SLA, time in each status, reassignments, and every change in order.
Our app for Freshdesk and Freshservice. Link related tickets with seven link types, kept on both tickets, and see an incident's whole chain on a map, with missed SLAs in red.
Our app for Freshdesk and Freshservice. Every custom object in one grid: search every field, filter any column, export to Excel or CSV, and, if an admin allows it, add, edit and import records.
Our Freshdesk app for stores running on Nuvemshop. The shopper and their order load in the ticket sidebar before the agent asks, and the order number, status and tracking code are written back to your own ticket fields.
Our Freshdesk app for stores running on VTEX. The customer and their orders show up in the ticket sidebar, opened from the order number the ticket already carries, and the order number, status, tracking code and CPF/CNPJ are written to your own ticket fields.
Our Freshdesk app for stores running on Wake Commerce. The customer and their orders show up in the ticket sidebar, opened from the order number the ticket already carries, and the order number, status, tracking code and CPF/CNPJ are written to your own ticket fields.
Our Freshdesk app for stores that ship with Melhor Envio. The shipment sits in the ticket sidebar with its status, tracking code and estimated delivery, late parcels are flagged, and a ready status message goes into the reply in one click.
Our Freshdesk app that saves any ticket as a PDF with your brand on it, in one click from the sidebar. Six templates, an export record for audits, and up to 25 tickets at a time as one PDF or a ZIP.
Our Freshdesk app that turns any message on a ticket into a ticket of its own, with its own subject, team, owner and attachments, linked both ways. Then close the original with a reason.
Our Freshservice app that draws your org chart from the people already in Freshservice, so it never goes out of date. HR plans seats, vacancies with acting managers, cost centers and business units on top of it.
Our Freshservice app for HR that reads the time clock file in the browser, compares every day with the employee's work schedule and raises one adjustment ticket per employee, with the manager copied, for the employee to answer.
Our own point-of-sale and kitchen display for bars and restaurants. The table order reaches the kitchen on its own, in real time with nobody shouting, and the bill is paid by Pix right at the table. Live on the App Store and Google Play.
