We implement Freshworks and conversational AI, and wire it into the systems you already run.

Your company already bought the support platform. We make it deliver what it promised.

Talk to us See the solutions

We sell the licence and we run the project.

Freshworks for support, ITSM and CRM. Omilia for the voice and chat AI that answers before a human does. net2phone for cloud PBX, SIP trunk and 0800 numbers. Same licence price as buying direct, with the implementation done here. All partners

Freshworks Omilia

Support, AI, and the integrations in between.

We implement the platform, put AI on the front line, and connect both to the systems already running in your company.

  • Support Platforms

    Freshdesk, Freshservice and Freshsales set up from scratch, or rescued from a rollout that stalled halfway. Data migration, self-service portal, automations, and training for the people who use it every day.

  • Conversational AI

    A voice agent that answers the phone and a chat agent on the digital channels, with Omilia. Voice biometrics and fraud detection on the call when the case calls for it.

  • Integrations & Middleware

    Your support platform talking to ERP, billing, WhatsApp and the legacy systems nobody wants to touch. APIs, webhooks, and the middleware that holds the queue when one side goes down.

  • Data Migration & ETL

    Tickets, contacts and history out of Zendesk, Movidesk or a spreadsheet, with the right fields in the right place. Pipelines that keep running long after go-live.

  • Apps & Custom Software

    When the platform will not do it, we write it. Freshdesk marketplace apps, integrations of our own, and whole products, with tests and code the next team can read.

  • Technical Direction

    Stack choices, architecture reviews, and best-practice workshops with your team. An outside second opinion, for when you already have a team and don't want to make the call alone.

Make it work. Make it right. Make it fast.

First it works, then it's right, then it's fast. In that order.

A São Paulo consultancy that implements platforms and writes the code they're missing.

10+
years of experience
6
core specialties

Red Lotus is based in São Paulo and is an authorized Freshworks partner and an official Omilia partner: we sell the licence at the same price as buying direct, and we run the implementation, the migration and the training.

We also write code. When the platform will not cover it, the integration becomes a project: middleware, marketplace apps and whole systems, built so the next team can maintain them.

Get to know Red Lotus

Platforms we implement and run day to day.

What happens after the licence: discovery, setup, data migration, training, and people who already know your project when something breaks.

Explore all partners
Freshworks Partner Freshdesk, Freshservice, CRM

Freshworks, implemented and supported by a local team

The software and the price are the same as buying direct. What we add is the setup, the data migration, the training, and a team that stays after launch. See it running on your own data, and book a demo.

Learn more

The stories we tell after the project is over.

We write about projects that actually happened: what broke during the migration, the client who changed their mind the night before launch, and what we would do differently today.

Read the Journal
Support Jul 6, 2026 10 min read

The 5 layers of a customer support portal

The most visible part of the whole CRM project, and the most underestimated. Five layers that turn a support portal into a funnel deflecting tickets before they reach your team, plus a QA checklist before you launch.

Read article

Find us in São Paulo

R. Padre Adelino, 570, Sala 804
Quarta Parada, São Paulo, SP
03303-000, Brazil
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Got a stalled project, or a platform that isn't delivering?

Tell us what's going on. Come talk it through with us.

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