We implement Freshworks and conversational AI, and wire it into the systems you already run.
Your company already bought the support platform. We make it deliver what it promised.
We sell the licence and we run the project.
Freshworks for support, ITSM and CRM. Omilia for the voice and chat AI that answers before a human does. Same licence price as buying direct, with the implementation done here. All solutions →
Support, AI, and the integrations
in between.
We implement the platform, put AI on the front line, and connect both to the systems already running in your company.
Support Platforms
Freshdesk, Freshservice and Freshsales set up from scratch, or rescued from a rollout that stalled halfway. Data migration, self-service portal, automations, and training for the people who use it every day.
Conversational AI
A voice agent that answers the phone and a chat agent on the digital channels, with Omilia. Voice biometrics and fraud detection on the call when the case calls for it.
Integrations & Middleware
Your support platform talking to ERP, billing, WhatsApp and the legacy systems nobody wants to touch. APIs, webhooks, and the middleware that holds the queue when one side goes down.
Data Migration & ETL
Tickets, contacts and history out of Zendesk, Movidesk or a spreadsheet, with the right fields in the right place. Pipelines that keep running long after go-live.
Apps & Custom Software
When the platform will not do it, we write it. Freshdesk marketplace apps, integrations of our own, and whole products, with tests and code the next team can read.
Technical Direction
Stack choices, architecture reviews, and best-practice workshops with your team. An outside second opinion, for when you already have a team and don't want to make the call alone.
Simplicity. Refinement.
Continuous improvement.
Red Lotus is based in São Paulo and is an authorized Freshworks partner and an official Omilia partner: we sell the licence at the same price as buying direct, and we run the implementation, the migration and the training.
We also write code. When the platform will not cover it, the integration becomes a project: middleware, marketplace apps and whole systems, built so the next team can maintain them.
Platforms we run,
not just advise on.
What happens after the licence: discovery, setup, data migration, training, and people who already know your project when something breaks. Explore all solutions →
Freshworks, implemented and supported by a local team
Same software, same price. The difference is the setup, the data migration, the training, and a team that stays after launch. See it running on your own data, and book a demo.
Learn moreThe stories we tell
after the project is over.
We write about projects that actually happened: what broke during the migration, the client who changed their mind the night before launch, and what we would do differently today. Read the Journal →
The 5 layers of a customer support portal
The most visible part of the whole CRM project, and the most underestimated. Five layers that turn a support portal into a funnel deflecting tickets before they reach your team, plus a QA checklist before you launch.
Read articleFind us in São Paulo
Quarta Parada, São Paulo — SP
03303-000, Brazil
Ready to build
something exceptional?
Let's start with a conversation. We'll find the right solution for your team.
Get in touch