About Red Lotus
Red Lotus Tecnologia is a technology consultancy in São Paulo that implements Freshworks and Omilia's conversational AI, and wires both into the systems a company already runs, for support, IT and sales teams.
What Red Lotus does
Support platforms
We implement Freshdesk, Freshservice and Freshsales from scratch, or rescue a rollout that stalled halfway. That covers configuration, the self-service portal, automations and training for the people who use it every day. We're a certified Freshworks partner.
Conversational AI
We put a voice agent on the phone line and a chat agent on the digital channels, on the Omilia platform. When the case calls for it, voice biometrics and in-call fraud detection come in too. We design the conversation flows, integrate them with your system and train the people who'll run it.
Integrations and middleware
We get your support platform talking to the ERP, billing, WhatsApp and the legacy systems nobody wants to touch. That means APIs, webhooks and a middleware that holds the queue when one side goes down.
Data migration
We bring tickets, contacts and history over from Zendesk, Movidesk or a spreadsheet, with every field in the right place. Your team starts on day one with its whole history.
Apps and custom software
When the platform can't do it, we write it: Freshdesk apps, custom integrations and whole products. All of it with tests and code the next team can read.
Technical direction
Stack choices, architecture reviews and best-practice workshops with your team. An outside second opinion for teams that already have engineers and don't want to decide alone.
Our own products
We have three products of our own live. PinPoint and Nuvemshop Order Tracker are Freshdesk apps, and PDV Fecchio is a point of sale with a kitchen display for bars and restaurants, on the App Store and Google Play.
What makes Red Lotus different
The licence costs the same as buying direct
If you buy Freshworks or Omilia through Red Lotus, you pay the same licence price you'd pay the vendor directly. The difference is that implementation, migration and support come with it, from a team that already knows your project.
Platform and code in the same team
Plenty of partners configure as far as the platform allows and stop there. We also write the missing middleware, app or system, so the project doesn't stall on the first integration the vendor doesn't cover.
Our own Freshdesk apps
PinPoint and Nuvemshop Order Tracker were built in-house, on the same APIs we use in client projects. So we already know where the Freshdesk API stops before we promise anything.
Support and voice AI in one project
We're a Freshworks partner and an Omilia partner at the same time. The voice agent and the ticketing platform come out of the same project, and when a call is handed to a person, the context is already on screen.
A local team, in Portuguese
Our office is in São Paulo, and training happens in the language of the people who'll use the system. Adoption sticks because the team learns hands-on, with its own data.
Who uses Red Lotus
- Support teams about to roll out Freshdesk, or stuck with a rollout that stalled halfway
- Internal IT teams that want a service desk on Freshservice
- Sales teams swapping spreadsheets for Freshsales
- Call center operations that want voice AI on the phone line, connected to the CRM
- Companies leaving Zendesk, Movidesk or a homegrown system without losing their history
- Nuvemshop stores that handle customer support in Freshdesk
- Bars and restaurants that want the table's order to reach the kitchen on its own
The team behind Red Lotus
Red Lotus was founded in February 2023 by Leandro Meili. The company dates from 2023, but its experience with customer support, CRM and integrations comes from more than ten years at other companies.
Leandro Meili, founder
A naval engineer, he was running his own engineering firm in Manaus when the stability-calculation spreadsheets stopped keeping up. He wrote a piece of VBA software that made deliveries three times faster, and he never stopped programming. The story is in this post.
Follow Red Lotus on LinkedIn.
How Red Lotus works
Every project starts with a conversation, and from there it goes roughly like this:
- A 30-minute demo. We show the platform running on a scenario from your business and answer whatever you ask.
- Discovery. We learn how your team works today, which systems need to talk to each other and what has to come across in the migration.
- Configuration and integration. Queues, automations, SLAs and the connections to the tools you already use.
- Migration. Tickets, contacts and history arrive before the cutover.
- Training. Your team learns hands-on, in its own language.
- After go-live. We stay close for adjustments, new automations and questions.
To reach us, use the contact form. Our Portuguese pages also have a chat in the corner of the screen.
Key facts
- Name
- Red Lotus Tecnologia
- Legal name
- Red Lotus Tecnologia da Informação Ltda. (EPP)
- Tax ID (CNPJ)
- 49.623.066/0001-27
- Type
- Information technology consultancy
- Founded
- February 2023
- Founder
- Leandro Meili
- Headquarters
- R. Padre Adelino, 570, sala 804, Quarta Parada, São Paulo, SP, 03303-000, Brazil
- Website
- redlotus.com.br
- Core offering
- Implementation of Freshworks and Omilia's conversational AI, integrated with the systems the client already runs
- Partnerships
- Freshworks (Authorized Reseller, Sales Consultant, Services Partner) and Omilia (official partner)
- Services
- Support platforms, conversational AI, integrations and middleware, data migration, apps and custom software, technical direction
- Own products
- PinPoint, Nuvemshop Order Tracker, PDV Fecchio
- Pricing
- Freshworks and Omilia licences at the same price as buying direct; implementation quoted per project
- Languages
- Portuguese, English and Spanish
- Contact
- Contact form
- Social
Frequently asked questions
Is buying Freshworks through Red Lotus more expensive?
No. The licence costs the same as buying directly from Freshworks. What we add is the implementation, the migration and the training.
Does Red Lotus only work with Freshworks?
No. We're also an Omilia partner, for voice and chat AI, and we write integrations and custom software when no platform covers the case.
Do you migrate data from Zendesk or Movidesk?
Yes. Tickets, contacts and history arrive with every field in the right place, and the pipeline can keep running after the cutover. We tell how one of those went in this post.
Which Freshdesk plan do I need?
It depends on how many channels you handle and how much you want to automate. We break down the Freshdesk Omni plans in this post, and in the demo you can see it with your own data.
When do I need a middleware?
When two systems need to talk and one of them can go down, slow down or change its format without warning. The signs are in this post.
How do I get started?
Send us a message through the contact form and we'll book the 30-minute demo.