Terms of Service

These terms apply to your use of Time and Attendance ("the app"), a Freshworks Marketplace app published by Red Lotus Tecnologia da Informação Ltda. (CNPJ 49.623.066/0001-27), R. Padre Adelino, 570, sala 804, Quarta Parada, São Paulo, SP, 03303-000, Brazil ("Red Lotus", "we", "us"). By installing the app you agree to them on behalf of your organisation ("you").

1. The service

The app adds a full page to Freshservice for your HR group. It reads the file a time clock exports in the agent's browser, compares each employee's punches with the work schedule and rules your HR team defined, shows the findings for review, and, when the agent confirms, raises one Freshservice ticket per employee with a reply that lists the days to explain or correct, copying the employee's manager. It writes to your account only when an agent clicks to do so, and it never changes the clock file, the punches or the employees' records.

2. Subscription and billing

The app is sold through the Freshworks Marketplace at the price shown on its listing, per account per month, with the free trial shown there. Freshworks handles billing, renewals, cancellations and refunds under the Marketplace terms. You can cancel by uninstalling the app.

3. Your responsibilities

• You provide the API key of an agent allowed to view requesters and to create tickets in the chosen workspace, and you keep your account credentials secure.
• You are the controller of your employees' attendance data. You confirm that you may process it for this purpose under the laws that apply to you, and that the clock file you upload is your own.
• The clock remains the legal record of attendance. The app's findings follow the schedules, tolerances and rules your HR team entered, and they are shown for review before anything is sent; the decision to raise a ticket, and what the employee answers, are yours.
• A ticket and its reply are emailed by Freshservice to the employee and to the manager on record. You are responsible for the ticket text you configure and for keeping the employees' emails and managers correct.
• The HR group check runs in the app and is a convenience, not a security boundary. Your account's own roles and permissions remain the control of reference.
• You won't use the app to break the law, or try to reverse-engineer, overload or interfere with it.

4. Data

Our Privacy Policy describes what the app handles. In short: the clock file is read in the agent's browser and never stored; HR's definitions, a 12-month memory of raised days, the run in progress and the run history are kept in the Freshworks app data store of your account; tickets are created in your own account; nothing is sent to us or to third parties.

5. Limits

The app reads Brazilian AFD files in the Portaria 1.510/2009, INMETRO 595/2013 and Portaria 671/2021 layouts, and CSV exports whose columns you describe; a vendor's own report is not an AFD. It judges fixed weekly schedules; patterns marked unchecked (night shifts, 12x36, rotating scales) are only checked for odd punch counts. A worker whose id matches no employee, or an employee without an email, cannot receive a ticket and is listed as such. Days are remembered for 12 months; a run over an older period may raise them again. Each record the app keeps is limited to 40 KB by the platform, which bounds the number of employees per run in progress. Ticket creation uses your Freshservice API rate limit.

6. Support

Email info@redlotus.com.br or use our contact form. We aim to reply within 3 business days, or 5 for critical issues.

7. Warranty disclaimer

The app is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law. The app does not replace your obligations under labour law, and its findings are not legal advice.

8. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or lost data, profits or revenue. Our total liability is limited to the amount you paid for the app in the 12 months before the claim.

9. Changes and termination

We may update these terms or the app, and will post changes on the listing. You may stop using the app at any time by uninstalling it; tickets and replies it already created stay in your account, and the app's own data store is deleted by Freshworks. We may suspend access if you breach these terms.

10. Governing law

These terms are governed by the laws of Brazil. The courts of the city of São Paulo, SP, have exclusive jurisdiction, except where the law gives you the right to sue in your own courts.

11. Contact

Red Lotus Tecnologia da Informação Ltda., info@redlotus.com.br