Terms of Service

1. Acceptance

By installing or using the Checklists app (the "App") you agree to these terms on behalf of the organisation whose Freshservice account you install it in. If you do not agree, do not install the App.

2. What you need

The App is useless on its own. You need:

• an active Freshservice account, and permission in it to install apps;
• a Freshservice API key belonging to an agent or integration user allowed to read and update tickets, post notes and read the ticket fields in the relevant workspace;
• an active subscription to the App, or a trial that has not expired.

Obtaining and keeping those in good standing is your responsibility, as is complying with Freshworks' own terms.

3. Licence

We grant you a non-exclusive, non-transferable licence to use the App and the hosted service behind it for your internal operations, for as long as your subscription is active. You may not resell it, reverse engineer it, or use it to build a competing service.

4. Price and billing

The App is paid. It is licensed per Freshservice account, per month, at the price stated on the Marketplace listing, and it starts with a free trial of the length stated there. Nothing is charged during the trial. The subscription begins when the trial ends.

Billing is handled by Freshworks, not by us. You are charged through your Freshworks account, and Freshworks' own billing terms, not these, govern payment methods, invoicing, taxes, proration, failed payments and refunds. We never see or handle your payment details.

The listed price includes up to 2,000 submitted checklists per calendar month. Above that, we do not block anyone: the App shows a banner and we contact you about a higher tier. Sending a checklist nobody answers is never counted.

We may change the price. Any change is published on the Marketplace listing before it takes effect and applies to you from your next billing period after that. What you pay Freshworks for Freshservice itself is separate and is not covered here.

5. Your data

Your tickets, your checklists and your requesters' answers are yours. We process them only to run the App for you, as described in the Privacy Policy, which is part of these terms. You are the controller of your requesters' personal data and are responsible for the legal basis of collecting it, including photos, signatures and location, and for telling your requesters what the checklist page collects.

6. What the App writes

The App posts notes, attachments and tags on the tickets you send checklists from, and can create child tickets when a checklist item fails, if you configure it to. It does not modify tickets you did not send a checklist on. You are responsible for the checklists you build and for what they ask.

7. Availability

We aim for the hosted service to be available continuously and we deploy without downtime. We do not promise any specific uptime under these terms. Scheduled maintenance is announced on the Settings tab where practical. A checklist already open on a phone keeps its answers locally until it can submit.

8. Support

Support is by e-mail at info@redlotus.com.br, in English and Portuguese, on Brazilian business days. We answer within two business days and treat "no checklist can be sent" as urgent.

9. No warranty

The App is provided as is. To the extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose. A checklist result is a record of what a requester answered; it is not our certification that a store, device or process is compliant.

10. Limitation of liability

To the extent the law allows, our total liability for any claim arising from the App in any twelve-month period is limited to the fees you paid Freshworks for the App in that period. We are not liable for indirect, consequential or lost-profit damages, or for the content of any checklist or answer.

11. Termination

You can stop at any time by uninstalling the App or cancelling the subscription in Freshworks; access ends at the end of the paid period. We may suspend or terminate the service for non-payment reported by Freshworks, for abuse, or with 30 days' notice if we discontinue the App. On termination we delete your account's data as the Privacy Policy describes, and sooner on request.

12. Governing law

These terms are governed by the laws of Brazil. Disputes go to the courts of the city of São Paulo, unless mandatory consumer law in your country provides otherwise.

13. Changes

We may update these terms. Material changes are published on the Marketplace listing and on this page at least 30 days before they take effect. Continued use after that date is acceptance.

14. Contact

Red Lotus Tecnologia, info@redlotus.com.br, https://redlotus.com.br.