Terms of Service

These terms apply to your use of Custom Object Explorer ("the app"), a Freshworks Marketplace app published by Red Lotus Tecnologia da Informação Ltda. (CNPJ 49.623.066/0001-27), R. Padre Adelino, 570, sala 804, Quarta Parada, São Paulo, SP, 03303-000, Brazil ("Red Lotus", "we", "us"). By installing the app you agree to them on behalf of your organisation ("you").

1. The service

The app lists the Custom Objects of a Freshdesk or Freshservice account and lets agents search, filter, sort, view and export their records. By default it only reads data. If your admin turns on Allow adding, editing and importing records, agents can also add, edit and import records. The app never deletes records and never changes schemas.

2. Subscription and billing

The app is sold through the Freshworks Marketplace at the price shown on its listing, per account per month, with any free trial shown there. Freshworks handles billing, renewals, cancellations and refunds under the Marketplace terms. You can cancel by uninstalling the app.

3. Your responsibilities

• You provide an API key for an agent who is allowed to view the custom objects (and edit them, if you allow changes), and you keep your account credentials secure. Every agent who can open the app sees what that key can see, and records added, edited or imported through the app are changed as that agent.
• If you allow changes, you decide who may open the app, and you are responsible for the records your agents add, edit or import, and for the files they import and export.
• You are responsible for the content of your records and for having the right to view them.
• You won't use the app to break the law, or try to reverse-engineer, overload or interfere with it.

4. Data

Our Privacy Policy describes what the app handles. In short: the app stores no data and sends none to us or to any third party.

5. Limits

The app loads up to 10,000 records per object; search and sorting cover those, and the app says so when an object has more. It relies on the Freshdesk and Freshservice APIs and their rate limits.

6. Support

Email info@redlotus.com.br. We aim to reply within 3 business days, or 5 for critical issues.

7. Warranty disclaimer

The app is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law.

8. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or lost data, profits or revenue. Our total liability is limited to the amount you paid for the app in the 12 months before the claim.

9. Changes and termination

We may update these terms or the app, and will post changes on the listing. You may stop using the app at any time by uninstalling it. We may suspend access if you breach these terms.

10. Governing law

These terms are governed by the laws of Brazil. The courts of the city of São Paulo, SP, have exclusive jurisdiction, except where the law gives you the right to sue in your own courts.

11. Contact

Red Lotus Tecnologia da Informação Ltda., info@redlotus.com.br