Terms of Service

1. Acceptance

Installing or using Nuvemshop Order Tracker (the “App”) means you accept these terms. If you are installing on behalf of a company, you confirm you may bind it.

2. What you need

The App is useless on its own. You need:

• an active Freshdesk account, and permission in it to install apps and create ticket fields;
• an active subscription to the App, or a trial that has not expired;
• a Freshdesk API key belonging to an agent allowed to update tickets;
• a Nuvemshop (Tiendanube) store and a valid access token for it.

Obtaining and keeping those in good standing is your responsibility, as is complying with Freshworks' and Nuvemshop's own terms.

3. Licence

We grant you a non-exclusive, non-transferable, revocable licence to use the App inside your own Freshdesk account for as long as it is installed. You may not resell it, redistribute it, or remove or obscure attribution.

4. Price and billing

The App is paid. It is licensed per Freshdesk agent, per month, at the price stated on the Marketplace listing, and it starts with a free trial of the length stated there. Nothing is charged during the trial. The subscription begins when the trial ends.

Billing is handled by Freshworks, not by us. You are charged through your Freshworks account, and Freshworks' own billing terms — not these — govern payment methods, invoicing, taxes, proration, failed payments and refunds. We never see or handle your payment details.

The agent count is the one Freshworks bills on your Freshdesk account. Adding agents raises the charge and removing them lowers it, taking effect as Freshworks applies the change.

We may change the price. Any change is published on the Marketplace listing before it takes effect and applies to you from your next billing period after that.

What you pay Freshworks for Freshdesk itself, and Nuvemshop for your store, is separate from the App's price and is not covered here.

5. Your data

The App stores nothing outside your own Freshdesk account and sends nothing to us. See the privacy policy, which forms part of these terms.

6. What the App writes

When you enable automatic updates, or when an agent presses the update button, the App overwrites the ticket fields you configured with values read from Nuvemshop. Choosing which fields those are is your decision; point the App only at fields you are willing to have overwritten.

7. Availability

The App depends on the Freshworks platform and the Nuvemshop API. Neither is ours. Outages, rate limits or breaking changes in either can stop the App from working, and we do not warrant continuous availability.

8. Support

Support is provided on a best-effort basis through our contact page. Response times are not guaranteed unless separately agreed in writing.

9. No warranty

The App is provided “as is”, without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue or lost or corrupted data, arising from the use of or inability to use the App. Our total aggregate liability for all claims arising from these terms or from the App is limited to the amount paid for the App in the twelve months before the event giving rise to the claim.

11. Termination

You may stop using the App at any time by uninstalling it. The paid subscription is cancelled through your Freshworks account and follows Freshworks' billing terms. We may discontinue the App or a version of it, or terminate this licence for breach of these terms; where that happens during a period you have paid for, Freshworks' refund rules apply. Sections 5, 9, 10 and 12 survive termination.

12. Governing law

These terms are governed by the laws of the Federative Republic of Brazil. The courts of the Comarca de São Paulo, State of São Paulo, have exclusive jurisdiction over any dispute arising from them.

13. Changes

We may update these terms; the current version is always at this URL with its “last updated” date. Continuing to use the App after a change means you accept it.

14. Contact

Reach us through our contact page.